Innovative Solutions
Elaine Podulka is a visionary in crafting success strategies that propel businesses forward. With a keen focus on optimizing processes and elevating customer satisfaction, she paves the way for remarkable organizational growth.
Join PodOps, Inc. for a transformative journey where operations and customer success skills meet quality.
Operational Streamlining
At a top EV charging company, PodOps, Inc. cut project completion time by 57%, increasing customer happiness and shortening revenue timelines.
At a strategy and design firm, we raised team output by 30% with better training and task management.
Customer Success Strategy
We have successfully launched internal tools and networks that reduce quoting times from 10 business days to just 24 hours and identified high-quality vendors to ensure top-notch installations.
Facilitation & Collaboration
We're great at leading team discussions and teamwork. Bringing everyone together to find solutions ensures everyone's heard, fostering teamwork. Our skills in leading discussions have been key to achieving successful project results and keeping team morale high.
Client Onboarding & Education
Developed comprehensive client onboarding and education programs at a 3D body scanning company, reducing support inquiries by 46% and increasing engagement and ROI by 30%.
Support Management
Led a team of 52 at a prominent fintech organization, maintaining real-time turnaround on all support channels, and developed processes that resulted in over 350k confirmed members and $3M in additional revenue.
Data-Driven Decision Making
We're skilled at using data to make smart choices. At a 3D body scanning business, we used automation to work faster, reducing wait time from 30 to 5 days and increasing customer satisfaction to 74 in 2022. Our data skills help us always get better.
